The agreement
These terms govern the use of Zombie Hunter for Jira, the app operated by LINEXA CONSULTING ("LineXa", "we") that scores a Jira project's backlog and lists the tickets nobody is really working on. They form the agreement between LineXa and the organisation that installs the app on its Jira site ("the Customer", "you").
1. Definitions
- App: Zombie Hunter for Jira, built on Atlassian Forge, and any update to it.
- Jira Site: the Customer's Atlassian Jira Cloud site on which the App is installed.
- Customer Data: the Jira content the App reads on the Customer's Jira Site, and the scan results and settings it stores there.
- Marketplace: the Atlassian Marketplace, through which the App is listed, licensed and paid for.
- Users: the people on the Customer's Jira Site who use the App.
2. Acceptance and changes
The terms apply from the moment the App is installed or first used. The person installing it confirms they are authorised to do so on behalf of their organisation. The App is intended for professionals.
We may update these terms. Material changes are announced by e-mail or on this website at least 30 days before they apply. If you do not agree, you may uninstall the App before the change takes effect; continuing to use it afterwards means you accept the new version.
3. The App
The App reads issues, changelogs, comments and project permissions on the Customer's Jira Site, checks every open ticket against a set of rules, and shows a health score and a list of tickets that look inactive ("zombies"). It changes Jira only when a User clicks Close: it then acts as that User, with that User's own permissions, moves the ticket to a Done status and adds a comment explaining why. The details are in the user guide.
The App runs on Atlassian Forge, on Atlassian's infrastructure. Features announced as coming soon are not part of the App until they are released.
4. Installation and access
You are responsible for who installs and uses the App on your Jira Site, and for everything done through it. Only people who already have the right to close a ticket in Jira can close it through the App. Tell us without delay at support@linexa.eu if you suspect unauthorised use.
By installing the App you grant it the permissions (scopes) listed in the privacy policy. You can withdraw them at any time by uninstalling the App.
5. Your responsibility for what you close
The score and the zombie list are indicative: they are computed from the activity recorded in Jira and the thresholds set for the project, and a flagged ticket may still matter to someone. A User decides whether to close a ticket, and you remain responsible for that decision and for your own workflow, process and records. The App leaves a ticket alone if it changed since the scan, but it does not check the business value of a ticket.
6. Acceptable use
- Use the App only in accordance with the law and these terms.
- Do not attempt to access data of other Jira sites, probe or disrupt the App, or bypass its limits.
- Do not copy, reverse engineer or resell the App, or use it to build a competing product.
- Do not use the App to process content that is unlawful, or that infringes the rights of others.
7. Licence, pricing and payment
The App is licensed to you through the Marketplace. Its price, any trial or free tier, billing and refunds are shown on the Marketplace listing and handled by Atlassian under the Marketplace terms. Unless agreed otherwise in writing, LineXa does not invoice you separately.
Where the Marketplace terms and these terms differ on purchase, payment, licence fees and refunds, the Marketplace terms apply. These terms apply to everything else.
8. Support
Support is provided by e-mail at support@linexa.eu. We work to keep the App available and to fix incidents quickly. The App depends on Jira and Atlassian Forge, so no specific availability is guaranteed.
9. Intellectual property
LineXa keeps all rights in the App, its software, documentation and brand. We grant you a non-exclusive, non-transferable right to use the App for your internal business purposes while it is installed and licensed.
You keep all rights in your Customer Data. Feedback you give us may be used to improve the App without obligation.
10. Confidentiality
Each party keeps confidential the non-public information it receives from the other and uses it only to perform this agreement. This does not apply to information that is public, already known, independently developed, or that must be disclosed by law. The obligation lasts for the duration of the agreement and three years after it ends.
11. Personal data
LineXa handles personal data as described in the Zombie Hunter privacy policy. The App runs on Atlassian Forge: its data is kept in Forge storage for the Customer's Jira Site, and LineXa keeps no copy on its own servers. Where LineXa processes personal data on the Customer's behalf in providing the App, it acts as a processor under the GDPR, follows the Customer's instructions and applies appropriate security measures, as set out in the Data Processing Addendum.
12. Warranties
We provide the App with reasonable skill and care. Beyond what the law requires, the App is provided "as is": we do not guarantee that it will be uninterrupted or error-free, that it will find every inactive ticket, or that it suits a specific purpose. You remain responsible for reviewing what you close and for your Jira configuration.
13. Limitation of liability
Each party is liable only for direct damage it causes. Neither party is liable for indirect damage such as loss of profit, revenue, data or opportunity. LineXa's total liability under this agreement is limited to the fees paid by the Customer for the App during the twelve months before the event giving rise to the claim.
Nothing in these terms limits liability that cannot be limited by law, including liability for gross negligence or wilful misconduct.
14. Duration and termination
The agreement runs for as long as the App is installed on the Customer's Jira Site. You can end it at any time by uninstalling the App; the licence term and any refund follow the Marketplace terms. Either party may terminate for a serious breach that is not remedied within 30 days of written notice. We may suspend or withdraw the App immediately where needed to protect the App, Atlassian's platform or other customers.
When the App is uninstalled, Atlassian deletes the data it stored. Tickets already closed through the App stay closed, with their comments, in your Jira Site.
15. Governing law and disputes
These terms are governed by French law. The parties will first try to settle any dispute amicably within 30 days of written notice. Failing that, the courts of Paris have exclusive jurisdiction.
16. General
Neither party is liable for failures caused by events beyond its reasonable control (force majeure). If a clause is held invalid, the others remain in force. Failing to enforce a right is not a waiver of it. The Customer may not assign the agreement without LineXa's consent. These terms, together with the Marketplace terms that apply to the licence, form the entire agreement between the parties.